Shortage of Skilled Workers as a Central Challenge
Many companies – especially small and medium-sized enterprises (SMEs) – face the challenge of attracting qualified skilled workers, securing knowledge within the company in the long term, and at the same time meeting increasing demands for quality, documentation, and efficiency. Particularly knowledge-intensive activities are often characterized by personnel shortages, informal experiential knowledge, and high manual effort.

At the same time, current developments in the field of artificial intelligence offer the possibility to specifically support employees, make knowledge more accessible, and make processes more efficient. However, the use of such technologies often fails due to lack of resources, insufficient AI expertise, or high integration efforts.

Project Objectives
IMPACT aims to provide companies with a practical and low-threshold access to modern AI technologies. The focus is not on full automation or replacement of employees, but on the intelligent support of skilled workers through hybrid AI systems.

Specifically, the project addresses the following objectives:

• More efficient use of existing human resources through AI-supported personnel deployment planning
• Early identification of qualification needs and knowledge gaps
• Strategic planning of continuing education measures and competency development
• Automation of repetitive knowledge and documentation tasks
• Preservation and reuse of corporate and experiential knowledge
• Increased flexibility and resilience of business and production processes
• Promotion of knowledge and technology transfer between research and industry

In knowledge-intensive service companies, IMPACT supports the planning and execution of complex projects. Key areas:

• Skill matching between employees and tasks
• Analysis of availability and certifications
• AI-supported task planning
• Strategic continuing education planning
• Bottleneck and risk analysis
• Support in report creation and knowledge management

In the production environment, employees are supported by AI-based knowledge and assistance systems. Key areas:

• Documentation of experiential knowledge
• Intelligent knowledge provision at the workplace
• Support for new employees
• Analysis of process workflows
• Identification of knowledge gaps
• Flexible adaptation of production processes

IMPACT is an open innovation platform for companies in the Trier region and Rhineland-Palatinate. Companies can participate as practical partners, pilot users, associated partners, or participants in the IMPACT AI Lab. Opportunities for participation:

• Participation in workshops and exchange formats
• Contribution of own challenges and use cases
• Involvement in requirements analysis
• Evaluation of demonstrators
• Testing of new AI technologies
• Exchange with research institutions and other companies